Refund Policy
Tera Pro is sold through Paddle.com, our reseller and Merchant of Record. Paddle processes your payment, sends your receipts and handles refunds on our behalf.
1. 7-day money-back guarantee
If Tera Pro is not right for you, ask for a full refund within 7 days of your first payment. No questions asked.
This matches the right to withdraw from a purchase in Brazil (Consumer Defense Code, art. 49). If the law where you live gives you a longer period (for example, 14 days for consumers in the European Union and the United Kingdom), that longer period applies to you.
2. How to ask for a refund
- open the link in your Paddle receipt, or go to paddle.net and look up your order; or
- email us at support@thetera.app from the email you used to pay.
Refunds go back to the original payment method (card, PayPal or Pix). Paddle usually completes them within 5 to 10 business days; your bank may take longer to show it.
3. Cancelling
You can cancel at any time at thetera.app/account (Plan › Manage subscription), in the Tera app (Settings › Profile › Manage subscription) or from your Paddle receipt. You keep Pro until the end of the period you already paid for, and you are not charged again. Cancelling does not refund the current period by itself; within the 7 days above, just ask and we refund it in full.
4. After 7 days
We do not give refunds or partial refunds for unused time after the 7-day window, except where the law requires it.
5. Contact
Questions about a charge: support@thetera.app